At Riverhead Photography, we are committed to making your experience with us to be easy, fun and memorable. From the moment you first make contact with us, through to when you receive your digital images, we will provide you with the highest level of care and service.
When you've decided to go ahead and book a photo session with Riverhead Photography we'll get in touch to sort out a time for a short planning meeting, usually over the phone, at a convenient time for you. It's important for us to get to know more about you and your family so that we can plan an enjoyable photo session that will give you those special images that capture your personalities and lifestyle. We'll select a date, location for the photo session, chat about suitable clothing to wear and answer any other queries or concerns you might have. In order to secure your booking, we'll email you an invoice for the deposit as well as a copy of our photography agreement which you can sign on the day.
We will be in touch the day before your photo session to check that you are all good to go and to answer any last minute questions you may have. If the weather forecast is really bad or someone is unwell, we'll postpone the session. The photo session is the fun part and you need to be as relaxed as possible and ready to enjoy it. We won't be rushing you or putting anyone (especially your kids) under pressure. When we meet up on location we'll spend some time at the beginning getting to know one another a little bit before we start taking photos. Your photo session will usually take an hour and a half. For newborns and babies we will usually need to extend the time to two hours or more.
After the photo session, we'll carefully select the best images, usually between 30-60, and edit/retouch them in both colour and black and white. Within 3 weeks you will be emailed a link to your own online gallery, where, for a limited time in the comfort of your own home, you'll be able to view your images. If you chose the USB package, your beautiful USB will be posted to you once you've paid any money owing. It will have all your images, high res and web-friendly, in both colour and black and white. If you just want to purchase specific images, you will be able to select them, and once you've paid any money owing, you will be able to download them directly to your computer from the gallery.
Mike, we just wanted to say how impressed Keryn and I were with the quality of your photography and professionalism taken for our family portraits.
We were amazed at your ability to keep the concentration of our 6 and 8 year old children to create such great photos. The location was just what we wanted as it gave us the option of some great studio shots and also some more natural photos taken around your well landscaped property. We would have no hesitation in recommending you to family and friends and look forward to returning in the near future for your photography and hospitality expertise.
Brendon & Keryn
1. A fun time for everyone
2. Beautiful, natural images
3. Edited and retouched images
4. Fast turnaround time
5. A simple pricing structure
6. Excellent customer service.
Contact us by email or phone. You won't be put under any pressure to book a photo session!
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